Refund and cancellation policy
This policy applies to payments made to Alphastrive Education Guide LLP (IIT Medico Guide), whether at our office or online. We follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and the refund principles in the Ministry of Education's Guidelines for Regulation of Coaching Centres, 2024.
1. Free programmes
IMGSAT, the Class 10 Foundation course and campus visits are free. There is nothing to cancel or refund. You can withdraw your registration at any time by calling or writing to us.
2. Classroom programmes (JEE, NEET and MHT‑CET)
- The fee, what it covers and the payment schedule are given to you in writing before you pay.
- If you have paid the fee for the course and the student leaves before the course ends, we refund the fee for the remaining period of the course on a pro-rata basis.
- Hostel and mess fees are refunded on the same pro-rata basis for the remaining period.
- To leave the programme, the parent or guardian should give a written application (a letter or an email to [email protected]) with the student's name, batch and bank details for the refund.
- The refund is paid within 10 days of the application, by bank transfer to the account of the person who paid.
- If a scholarship or fee concession was given, the refund is calculated on the fee actually paid.
- If we cancel a batch or cannot provide the programme as promised, we refund the fee for the part not provided in full.
3. Paid test packages (online)
- Cancel within 7 days of purchase for a full refund, as long as no test in the package has been started.
- Once a test in the package has been started, or after 7 days, the package cannot be cancelled, because the tests have been delivered to you.
- If we withdraw a package, or cannot provide the tests as described, we refund you in full for the tests not provided.
- If money was taken from your account but the payment failed, or you were charged twice, the extra amount is refunded automatically by the payment gateway, usually within 5 to 7 working days. If it does not arrive, contact us with the payment reference.
- We do not charge any cancellation fee.
4. How to ask for a refund
Write to [email protected] or call +91 70303 00666 with the student's name, the registered mobile number, what you paid for, the date and the payment reference. We confirm we have received your request within 48 hours.
Approved refunds of online payments go back to the original payment method (card, UPI, net banking or wallet) within 7 working days of approval. Your bank may take a few more days to show it.
5. How our services are delivered
- Test packages and student accounts are delivered online. Access starts in your account as soon as payment is confirmed. There is no physical delivery or shipping.
- Classroom teaching, tests and study material for admitted students are provided at our campuses in Nashik, as per the timetable given at admission.
- If you paid but cannot see the package in your account within one hour, contact us with the payment reference.
6. Not satisfied
If you are not satisfied with how your request was handled, see our grievance redressal policy.