Grievance redressal
If something is not right, with a class, a test, a payment, a refund, your personal data or anything else, please tell us. Complaints from students, parents and visitors are handled by our Grievance Officer.
Grievance Officer
Abhijit Nikam
Designated Partner, Alphastrive Education Guide LLP
Email: [email protected]
Phone and WhatsApp: +91 70303 00666 (9 am to 6 pm, every day)
Post: Alphastrive Education Guide LLP, Pallavi Row House No. 15, Sharayu Park-1, Adgaon, Nashik, Maharashtra 422003
You can also meet us at either campus during visiting hours. See the contact page.
How to raise a complaint
Write to the email above, or call or WhatsApp. Please include:
- the student's name, class and batch, and the registered mobile number
- what happened, with dates
- payment reference or receipt number, if it is about a payment
- what you would like us to do
What happens next
- Within 48 hours we acknowledge your complaint and give you a reference number.
- We look into it and may call you for details.
- Within 30 days we give you our answer and the action taken. Most complaints are solved much sooner.
Requests about your personal data (to see, correct or delete it, or to withdraw consent) are handled the same way. See our privacy policy.
If you are not satisfied
- Consumer complaints: National Consumer Helpline, 1915 or consumerhelpline.gov.in, or the Consumer Commission through e-Daakhil.
- Personal data complaints: once you have used our process above, you can complain to the Data Protection Board of India.